FAQs | You’ve Got Qs? I Got You.
Life is already chaotic—we’re not here to make it more confusing.
Here are the answers to the most common questions about shopping with Defining My Way™.
🛒 Orders & Shipping
Q: How long does shipping take for physical products like the planner or merch?
A: Shipping typically takes 7–10 business days depending on the item and your location. You’ll receive a tracking number as soon as your item ships!
Q: Do you offer international shipping?
A: Not at this time. We currently ship within the U.S.—but we’re working on expanding!
📩 Digital Products & Downloads
Q: Where do I find my digital download?
A: After checkout, you’ll get an email with a download link. Be sure to check your spam folder too, just in case!
Q: I didn’t get my download. What should I do?
A: Email us at support@definingmyway.com and we’ll resend it to you ASAP. We got you.
🗓️ Coaching Sessions & Programs
Q: How do I book a 1:1 session like “Get Paid with DBA”?
A: You can book sessions using this link. Pick a time that works for you, and you’ll get confirmation + Zoom info in your email after checkout.
Q: Is Mommy’s Making Moves self-paced or live?
A: It’s self-paced so you can start your glow-up on your own time, mama!
💳 Payments & Discounts
Q: Do you offer Afterpay or Shop Pay?
A: Yep! At checkout, you’ll see available options like Shop Pay for installment plans.
Q: Can I use more than one discount code?
A: Only one code per order can be used at this time—but we always hook you up with value.
🧘🏾♀️ More Support
Q: I’m overwhelmed and not sure what to start with. Help?!
A: That’s why I made the Start Here page → Click here
Or DM me on Instagram @busybalancedpaidmom—I’ll point you in the right direction!
Q: I have a problem with my order—how do I get help?
A: Email support@definingmyway.com and we’ll make it right.
💬 Still got questions?
No stress—just shoot me an email at support@definingmyway.com and I’ll get back to you as soon as possible.