FAQs | You’ve Got Qs? I Got You.
Life is already chaotic—we’re not here to make it more confusing.
Here are the answers to the most common questions about shopping with Defining My Way™.
🛒 Orders & Shipping
Q: How long does shipping take for physical products like the planner or merch?
A: Orders are processed within 1–3 business days (longer for custom or preorder items).
Delivery takes 3–7 business days within the U.S. once shipped, depending on the item and your location.
Digital products are delivered instantly via email or download link.
Shipping rates are calculated at checkout, and tracking is provided for physical items. You’ll receive a tracking number as soon as your item ships!
Q: Do you offer international shipping?
A: Not at this time. We currently ship within the U.S.—but we’re working on expanding!
For full details, please view our Shipping Policy.
📩 Digital Products & Downloads
Q: Where do I find my digital download?
A: After checkout, you’ll get an email with a download link. Be sure to check your spam folder too, just in case!
Q: I didn’t get my download. What should I do?
A: Email us at support@definingmyway.com and we’ll resend it to you ASAP. We got you.
🗓️ Coaching Sessions & Programs
Q: How do I book a 1:1 session like “Get Paid with DBA”?
A: You can book sessions using this link. Pick a time that works for you, and you’ll get confirmation + Zoom info in your email after checkout.
Q: Is Mommy’s Making Moves self-paced or live?
A: It’s self-paced so you can start your glow-up on your own time, mama!
💳 Payments & Discounts
Q: Do you offer Afterpay or Shop Pay?
A: Yep! At checkout, you’ll see available options like Shop Pay for installment plans.
Q: Can I use more than one discount code?
A: Only one code per order can be used at this time—but we always hook you up with value.
🧘🏾♀️ More Support
Q: I’m overwhelmed and not sure what to start with. Help?!
A: That’s why I made the Start Here page → Click here
Or DM me on Instagram @busybalancedpaidmom—I’ll point you in the right direction!
Q: I have a problem with my order—how do I get help?
A: Email support@definingmyway.com and we’ll make it right.
💬 Still got questions?
No stress—just shoot me an email at support@definingmyway.com and I’ll get back to you as soon as possible.